This Shipping & Returns page explains how we, at Zambo Aroma, handles shipping for in-store and out-of-store purchases. It also explains our return policy.

Shipping and Handling Policy

All orders are shipped via USPS. Orders are normally processed and fulfilled within 4 business days. Once fulfilled, packaging arrives with 1-3 shipping days. Local customers may save shipping costs by picking up orders at our home location or by planning with one of our Brand Ambassadors. Order pickup is by appointment only giving at least 24 hours’ notice.

Minimum shipping rates are charged at the time your order is placed and will reflect in your shopping cart during checkout. We highly recommend maximizing shipping costs by consolidating as many items as possible into one order. Zambo Aroma reserves the right to make the best judgments on shipping boxes (sizes and numbers) as well as packaging materials – we make every effort we can to recycle, reduce, and be environmentally conscious. If we are able to consolidate your box(es) internally we will do so but cannot accommodate special requests.

Once an order has been placed, it cannot be changed. Any additions to your order will be treated as a new order and shipped separately.

Point of departure is Bronx, New York. If you live on the West Coast, your ship time is at least 4-7 business days in transit. If you need your shipment by a certain date, please allow sufficient time for your order to reach you. Overnight, 2-Day, and 3-Day deliveries are available should you need expedited service.

Again, we utilize USPS exclusively for orders. Please do not ask for your order to be made an exception or request a special favor for shipping. We cannot accommodate these requests. We do not ship UPS Collect, UPS Third Party, or to UPS Account #’s other than our own. Please understand all ordering and shipping procedures before you place your order. You will receive an email with your shipment tracking number as soon as your package leaves us. The email will give you an estimated delivery date.

NOTE: ADDITIONAL FEES

When you place an order, please be very careful to list your complete shipping address and take time to verify that it is correct. This can save you money and get your order to you more quickly. If you are having a package shipped to your place of business/work, please be sure to list the company name in the Delivery address info so that we may ship TO you in care of your company/business.

We can only ship to the address we are given. If we ship to the address you list and the package is returned to us, you are responsible for any additional shipping charges plus the cost to reship to you again. If you list an incorrect address and USPS does an address correction, they charge an address correction fee. The minimum fee charged for an address change is $15.00, but can be higher depending on the change of the address. You are responsible for this fee if it is a result of an error you made when entering your address/shipping information OR if you contact the post office and ask that the package be delivered elsewhere.

If you don’t list your address with the appropriate apartment number, suite number, mobile home lot #, floor number, etc., USPS will charge the aforementioned address correction fee.

For all of the above reasons, please take a moment to double check your address and be sure to list whether your address is a STREET, AVENUE, LANE, CIRCLE, COURT, BLVD, etc. It can make a difference!

Any and all fees incurred as a result of your order and its shipping must be paid before future orders can be filled. When an order is paid for by credit card, additional fees incurred will be charged to this same credit card. If you place an order and we have a pending charge on file for you, it will be added to the new order before payment is processed.

We do our absolute best to package tightly and securely. However, if you have breakage in your order please contact the shipping carrier immediately. You MUST save your original packaging materials in order to file a claim. Proof of breakage must be made to the carrier, so it is imperative all original packaging materials are saved. We cannot replace breakage due to shipper at our expense. All items leave us in excellent condition and responsibility for the package ends when it leaves our hands. Any refused shipments will be billed shipping charges and a 25% restocking fee will be incurred.

Returns

While we’re sad to hear it, sometimes, items must be returned or exchanged. If you’d like to return or exchange a product, please contact us and work out the details. 

Returned items need to be mostly intact and unused. Please have a copy of the purchase receipt. You can return items up to 30 days after the date of purchase.

If the item was shipped, charges are not usually refundable. If we shipped the wrong item to you by mistake, please contact us and we’ll ship the correct item at no additional cost.